Aussie Exposure Photography Academy Support Hub

Enrolling is straightforward! Simply head over to the course page that catches your eye. Once you're there, look for the prominent 'Enroll Now' button – give that a click. You'll then be guided through a secure checkout process to complete your payment and secure your spot. Welcome aboard! We're thrilled to have you join the Aussie Exposure community and can't wait to see your photography skills flourish.

The specific gear you'll need can vary quite a bit depending on which course you choose. Some introductory courses might only require a smartphone camera, while others focusing on advanced techniques will assume access to a DSLR or mirrorless camera and specific lenses like primes or zooms. We strongly recommend checking the detailed 'Equipment Needed' section on the individual course description page before enrolling to make sure you're properly kitted out and set up for success from the very first lesson.

While we don't offer a universal free trial for all our comprehensive courses, we do occasionally run special introductory workshops or preview modules that might be available free of charge or at a significantly reduced rate. These are fantastic opportunities to get a taste of our teaching style and platform. Keep an eye on our 'Workshops' page or sign up for our newsletter to stay informed about these limited-time offers – you wouldn't want to miss out!

Updating your payment details is simple and secure. First, log in to your Aussie Exposure Photography Academy account using your credentials. Once logged in, navigate to your account dashboard – you can usually find this via a 'My Account' or profile link. Look for a section clearly labelled 'Billing Settings', 'Payment Methods', or similar. Within that section, you'll find straightforward options to securely add a new card, edit existing details, or remove an old payment method.

Keeping track of your purchases is easy. All your past invoices and payment receipts are conveniently stored within your account profile for your records. After logging in, please look for a section titled 'Order History', 'Purchase History', or 'Billing'. You should find a detailed, downloadable record (usually PDF) of all your transactions with us there, perfect for your accounting needs or just for reference.

No worries if you've forgotten your password – it happens to the best of us! Head to the main login page for the Academy. Below the login fields where you'd normally enter your email and password, you should see a clearly marked link that says 'Forgot Password?' or something similar. Click on that link, enter the email address associated with your Aussie Exposure account, and hit submit. We'll promptly send instructions to your inbox guiding you through setting up a new, secure password.

Let's troubleshoot this common issue together. First, please double-check that you are correctly logged into your Aussie Exposure account – sometimes you might be logged out automatically. An unstable or slow internet connection can also cause playback problems, so ensure your Wi-Fi or mobile data connection is strong and stable. Often, your web browser's stored cache or cookies can interfere with video streaming; try clearing your browser's cache and cookies, then fully reload the course page. If you've tried all these steps and the videos still aren't loading or playing correctly, please don't hesitate to reach out to our dedicated support team using one of the contact methods listed below for further, more specific assistance.

For the smoothest and most reliable learning experience on our platform, we strongly recommend using the latest stable versions of major, modern web browsers. Our platform is fully tested and optimized for Google Chrome, Mozilla Firefox, Apple Safari (available on macOS and iOS devices), and Microsoft Edge. While the site might function on other browsers or older versions, using one of these recommended browsers ensures optimal compatibility, performance, and access to all interactive course features and video playback capabilities.

We believe your learning journey shouldn't have an expiration date! That's why, for the vast majority of our paid online courses, you receive lifetime access to all course materials upon enrollment. This includes all video lessons, downloadable resources, project files, and, importantly, any future updates or additions we make to that specific course content over time. This allows you to learn entirely at your own pace, revisit concepts whenever you need a refresher, and benefit from ongoing improvements. However, we always advise double-checking the specific course details page when enrolling, as access terms for certain limited-time workshops, special bundles, or collaborative programs might occasionally have different durations clearly stated upfront.